Frequently Asked Questions

Everything you need to know about upgrading your home with Ninja.

What is the standard shipping timeframe for furniture and decor?

Most items are processed within 2-3 business days. Depending on your location, standard delivery typically takes 5-7 business days. Larger furniture pieces requiring white-glove service may take 2-3 weeks.

Do you offer a warranty on your home products?

Yes, all Ninja home products come with a limited 1-year warranty covering manufacturing defects. We stand by the craftsmanship of our collection to ensure your home stays beautiful.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you budget for larger home investments.

Are your materials sustainably sourced?

At Ninja, we prioritize sustainability. Over 70% of our wood products are FSC-certified, and we use eco-friendly textiles and recycled packaging whenever possible.